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To discuss a return or exchange, please contact TY.Handmade with your order number, the product involved and the reason for your request. We will explain the available steps and any applicable conditions before you send an item back.
If your item arrives incorrect, damaged or defective, contact us promptly. Please include the order number, details of the issue and photographs where helpful.
Please do not ship an item back before contacting us for the appropriate instructions. Any applicable shipping arrangements, eligibility and refund method will be discussed with you in relation to your order and applicable law.
When a refund is due, we will confirm its amount and method with you. Nothing on this information page limits any mandatory rights you may have under applicable Jordanian consumer protection law.
Email ty.handmade.jo@gmail.com or call +962 77 906 6990.
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